Utility Billing/Sign Up for Service
The City of Garden Ridge Utility Billing Department is responsible for billing and collection of:
- Household Hazardous Waste
- Comal Trinity Groundwater
- EAA Monthly Fee
We strive to provide accurate and timely services to our residents of Garden Ridge for billing questions, concerns, connections, and transfers.
Sign Up for e-bills
In order to continue giving our customers the quickest service and best attention, the City of Garden Ridge will now be going paperless via e-bills! Go paperless by signing up for e-billing service so you receive your bills quicker and allow more time to pay by the due date. If you're at work, on vacation, living out of state, worried about your snail mail service, etc. there's one sure way to receive your bill: email. In order for emailing to be successful, we need you to sign up with the best contact information and to keep us updated. Click the link below to sign up!
Several ways to pay your bill:
- Online Access and Payment
- Pay in person at City Hall (9400 Municipal Parkway)
- Drop Box located in the parking lot (under the flags)
- Automatic Bank Draft
revoke automatic draft
If you wish to revoke your ACH Automatic Draft, then please fill out the form below and return it to City Hall no later than the 10th day of the month.
Billing arrangement plan
The City of Garden Ridge offers a 4 month arrangement plan for your utility bill. You can complete the form in person at City Hall or email a completed form to the Utility Clerk. The form is available through the link below.
An example of how to fill out the form is shown below. You can calculate the monthly payment based off your "Remaining Balance" divided by 4.
Request / Change Service / Cancel service
To sign up for water and garbage services you will need to do this in person at City Hall. You will need to complete an application and provide a copy of your drivers licenses. A New Customer Packet full of information about the City of Garden Ridge will be provided to you as well.
If you are changing service locations within the City or cancelling service, you will need to do this in person and your driver license is required.